5&5 - IT & Digital Managed Services
Enabling food service brands to grow in a digital future.
Description
5&5 is the food industry’s premier IT & digital managed services company, supporting brands on Digital Implementations, POS & SaaS Management, Loyalty Management and Creative Services (UX/UI, Branding).
With a team of 65+ comprised of the industry’s best talent in digital and information technology, our mission is to enable food service brands to grow in a digital future by becoming an extension of a brand's internal teams. To date, 5&5 has worked with over 170+ brands including CKE, Dutch Bros Coffee, Bojangles and Raising Canes.
With a team of 65+ comprised of the industry’s best talent in digital and information technology, our mission is to enable food service brands to grow in a digital future by becoming an extension of a brand's internal teams. To date, 5&5 has worked with over 170+ brands including CKE, Dutch Bros Coffee, Bojangles and Raising Canes.
Features
5&5 - Our Services
DIGITAL IMPLEMENTATIONS
Implementing and integrating digital tech stacks, optimizing for operational scalability & customer satisfaction, empowering brands to thrive in the digital age.
Online Ordering Implementations
Our team takes charge of the entire process, collaborating closely with the brand to develop a digital strategy, create a customer-focused menu, optimize settings, perform thorough QA, and provide support for a pilot location.
POS Implementations
Our POS experts not only build the database to function at its fullest potential but also ensure a seamless transition from one POS to another.
Database/Menu Builds
Allow our team to handle the rebuilding of your database or menu, enabling your team to continue day-to-day POS or SaaS operations.
SaaS & Product Integrations
Whether it's geofencing integrations, app launches, voice AI implementations, or any other type of integration, we coordinate with all parties involved for testing, validation, and launch.
Franchise Onboarding
We work hand in hand with franchises and business operators to ensure completion of all necessary paperwork and training for digital implementation.
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POS & ORDERING MANAGEMENT
Providing holistic ongoing support for your omnichannel IT and operational tech stack, enhancing your restaurant's digital presence for a superior dining experience
Day-to-Day Operations Execution
Operating as if we are internal team member, we own and manage pieces of your tech stack, allowing brand team members to concentrate on their roles, fostering collective digital success.
Database/Menu Programming & Updates
Whether it's a quarterly LTO initiative or a substantial pricing update, our support team handles the building, testing, and validation of new items and pricing before launch, as well as providing day-of support for troubleshooting.
NROs/Transfer Onboarding
Our team not only oversees the paperwork completion for new restaurant openings and transfers of ownership but collaborates with each integrated partner to ensure accurate setup, timelines, and deliverables.
Platform Optimizations & Configurations
Let our team of project managers orchestrate large-scale optimizations and configurations, ensuring nothing falls through the cracks.
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LOYALTY MANAGEMENT
Cultivating enduring customer relationships and enhancing brand affinity through personalized experiences and meaningful rewards
Program Development
Our team of loyalty experts specialize in crafting custom loyalty programs designed to achieve your brand’s specific goals and initiatives.
Campaign Testing & Execution
We strategize and execute loyalty campaigns with a focus on customer journeys, providing recommendations for diverse campaign types and segmentation opportunities.
Offer Testing & Execution
Whether it's BOGO, % Off, or $ Off, our team sets up offers according to your brand's requests and also programs the guest communications (email, SMS, push/pull) for maximum impact.
Troubleshooting
Our dedicated team swiftly investigates and resolves issues, either fixing them within the loyalty platform or escalating to third parties when necessary, ensuring a smooth and reliable experience.
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DESIGN & DEVELOPMENT
Where aesthetics and functionality converge to create a digital presence that truly sets your brand apart.
UX/UI Wireframes
Have a website or app idea? Our team can assist in drafting your design, bringing your vision to life.
Website Design & Development
With agency-level designers and web developers, we specialize in creating custom WordPress and Squarespace restaurant websites, ensuring an award-winning guest experience.
Website Management
Our team efficiently manages new and existing content, along with incorporating new locations or LTO changes, as well as maintaining site speed and functionality.
Digital Menu Boards
Enhance your in-house visuals with our digital menu boards, designed for optimal customer readability and branding cohesiveness.
POP Materials & Social Graphics
From window clings and digital ads to email campaigns and handheld menus, our team creates a variety of assets on behalf of your brand, ensuring a consistent and captivating visual presence.
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STRATEGY CONSULTING
Collaborating to create inventive, brand-centric digital strategies for capturing a significant share-of-stomach among consumers.
RFP Services
Leveraging our extensive partner network, we expedite RFP completion for brands, offering comprehensive analysis and recommendations at a pace unmatched by individual brand management.
Menu Optimization
Harnessing the expertise of our POS and Ordering Menu specialists, we draw upon years of experience to deliver recommendations on menu reconfiguration, aiming for increased basket sizes for our clients.
SaaS Platform Audit
Our team of experts conducts evaluations of existing platforms, providing insightful recommendations for optimal usage and scalability.
Tech Stack Evaluation
We assist in evaluating and confirming that your brand has the right tech stack in place for its growth trajectory.
Technical Project Management
Our seasoned project managers can spearhead any initiative a brand has, ensuring collaboration and clear communication among all parties involved.
